Frequently Asked Questions
Everything you need to know about our Dead Sea minerals and services.
What makes AHAVA products unique?
AHAVA is the only cosmetic company to have its facilities on the shores of the Dead Sea. Our products are formulated with Osmoter™, a signature mineral catalyst that draws moisture and nutrients from the depths of the earth to the outer layers of the skin.
Are your products safe for sensitive skin?
Yes, all AHAVA products are allergy-tested and approved for sensitive skin. We use natural, skin-friendly ingredients and avoid harsh chemicals like parabens, phthalates, and SLS/SLES.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your mineral-rich essentials sooner.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with a product, you may return it within 30 days of purchase for a full refund, excluding shipping and handling fees.
Are AHAVA products vegan and cruelty-free?
We are proud to be a 100% cruelty-free brand. We do not test on animals, and the majority of our products are vegan. Please check the specific product pages for the vegan certification icon.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.